Refund Policy
Last updated 1 August 2026
We would rather fix a plan than keep money from an unhappy client. This is exactly how refunds work.
01Cooling-off period
Cancel within 7 days of purchase and before your second coaching call for a full refund, no questions asked.
02The 30-day results commitment
If you have followed your plan and completed weekly check-ins for 30 days with no measurable change, we rebuild the plan at no cost. If you would rather leave, the unused portion of the term is refunded.
03Part-used programs
After 7 days, refunds are calculated pro-rata on the unused weeks, less the value of any diagnostics or lab work already delivered.
04Group and live class plans
Monthly group memberships can be cancelled any time before the next billing date. Part-months are not refunded.
05Diagnostics
Lab tests already collected or processed cannot be refunded, as the cost is incurred at collection.
06How to request
Email support@switchtofit.com from your registered address. Approved refunds reach the original payment method within 7–10 working days.
07Medical exceptions
For a documented medical event that prevents participation, the program is paused free of charge for up to 6 months or refunded pro-rata, at your choice.
Questions about this policy?
Write to support@switchtofit.com — a human answers within a working day.